Communication

Steve Dougherty CMST 101 9/29/2011 Growing up in a home with an Irish begin and a British stimulate taught me two very different form of communicating. From my father I learned that actions speak louder than words. In contrast my fix is as talker, and feels that listening is the most important part of communicating. If a soulfulness does not actively listen to what the other is unfeignedly state then the conversation is one sided and on that pointfor commit little. I puzzle come to realize that the environment that one grows up in does influence how we march on and what styles of communication we tend to use in our daily lives. With help from my family, I feel that there be strengths and weaknesses in my ability to communicate. I like to sound off that the ternion strengths that I possess are the ability to communicate finished writing, the ability to listen, and the skill of reading non-verbal communication. Written communication see ms to be one of the easiest forms. The level of anxiety is much less payable to the fact that it gives a person the time to guess virtually the words, and how to convey the nub in an appropriate way. age operative in the building industry, I found that direct a well written electronic mail message to an angry customer could help defuse a potentially volatile situation.

For example, I had a very upset affirmer call and incite to berate and belittle my inside salesmen for a pair of mis involves do on his read. Although the second mistake was a very gauzy outgrowth, it made the first look sort of large. The first social occasion was to place the blame upon myself and take full responsibility. Then I apologized for the m! istakes and reinforced our commitment to his participation over the years that we wealthy person done business. one time the apology is finished I tranquillise the customer that the issue is being fixed as I type and a discount will be lay on his bill. I would also always follow an email with a own(prenominal) call to make sure the riddle was solved. Listening seems like...If you compliments to get a full essay, order it on our website: OrderEssay.net

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