Nordstrom

Author: B. Galindo Nordstrom: A Culture for the Customer Nordstrom was first founded as a small company in the year 1901 by keister W. Nordstrom & Carl Wallin. As Nordstrom progressed the company was passed down through generations. It was precise authoritative to the company that it remain a family establishment. With a philosophical system to allege the customer “the best possible service, selection, quality and value,” (Nordstrom, 2009) they substantial a culture that focused on a family milieu and clash the customers every need. Nordstrom’s values & philosophy suck up live on wellhead cognize. They provide an extreme accent on customer contentment. Employees ar known to go well out of their counsel to provide the best possible service, and they ar acknowledge for their “ rattling(a) acts.” (Eastside Entrepreneurs, 2009) It is Nordstrom’s belief that their employees ar like family and that they should be recognized and supported as family. Employees have been known to achievement afterward hours in order to wait for customers, they are known for do home deliveries and even making restaurant reservations for those customers glide path in from out of town. Nordstrom is so focused on customer satisfaction that urban apologues have become common.

One legend states that after Nordstrom had acquired a new store from Northern mercenary Company, a customer who did non know that the company changed, brought a band of tires to exchange. Nordstrom decided to make the exchange even though they did non sell tires, because they believed that it was non the customer’s fault that they did not know the company changed. (Wikipedia, n.d.) ! Communications play a healthy role in their organizational culture. There is a aspect “each one teach one” (The Great signal to Work Institute, 2009) that Nordstrom emphasizes. They believe that each employee is a mentor and that the experiences and the examples of employees are better than any training...If you want to get a dearest essay, order it on our website: OrderEssay.net

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